Customer Care

Shipping & Returns

Sales & Ordering Information: The following information contains all ordering instructions for United States customers. It also addresses shipping, transit times, forms of payment, and product guarantee for BioShield products. Canadian customers please call for a shipping quote.

We ship most orders the same or the next business day. To inquire about the status of an order, visit My Account or call 1-505-438-3448. To send an email inquirie about your order please use our CONTACT US form.

Approximate Transit Times:
West Coast: 3-5 days*
Southwest: 1-3 days*
Midwest: 2-4 days*
East Coast: 4-5 days*
* Working days; this excludes Saturdays, Sundays and Holidays.

Shipping Charges: Our shipping charges are calculated for ground service in the continental United States. Please call for quotes on shipments outside the continental United States and Canada.

Shipping & Handling Charges for Web Orders:

Total of GoodsADD
$0.01 - $15.00$10.00
$15.01 - $25.00$12.50
$25.01 - $50.00$15.00
$50.01 - $75.00$17.50
$75.01 - $125.00$20.00
$125.01 - $250.00$25.00
Over $250.00add 10% of total order

For multiple shipments to different locations, shipping charges must be calculated separately for each address.

Please call for quote on one, two, or three day air charges.

Back Orders: Some delays in receiving product may be unavoidable. We automatically back-order out-of-stock items and ship them as soon as we receive them from our manufacturing facility.

Damages & Returns: Please inspect all shipments upon receipt. Report any losses, short shipments, or damages to us at once. All claims must be made within seven days after receipt of shipment. Save damaged merchandise and packing materials until claim is settled.

Guarantee: We offer testing samples on most products so that our customers can become familiar with them at a reasonable cost. Should a product not meet your expectations, it may be returned for a prompt exchange, credit, or refund. Unopened containers of paint, stains, wood-finishes, cleaners, and other items can be returned within 30 days of purchase date. Opened paint containersand custom tinted paints may not be returned. We also do not accept C.O.D. packages/returns.

Copyright © 2015 BioShield Paint - Eco Design Co. - All right reserved.