Customer Care

Shipping & Returns

Everything you need to know about BioShield Healthy Living Products is just a phone call away. Our expert customer care consultants can tell you what you need to know to make working with BioShield a beautiful experience in every way. Our extensive inventory enables us to ship 90% of our orders within 24 - 48 hours.

Want It Even Faster? Let us know that you are in a hurry. Get us your order by noon Mountain Time and we’ll ship it the very same day. Please visit our Santa Fe store if you are in the area.

For sales and customer service:
US and Canada call 1-800-621-25911-800-621-2591 FREE
International calls: +1-505-438-3448+1-505-438-3448

Fax orders to 1-505-438-0199

Business Hours: Monday through Thursday 9AM to 5 PM, Friday 9 AM to 4 PM. Closed Saturday and Sunday.

Sales & Ordering Information: The following information contains all ordering instructions for United States customers. It also addresses shipping, transit times, forms of payment, and product guarantee for BioShield products.

To inquire about the status of an order, call 1-505-438-34481-505-438-3448.

Send email inquiries about your order to

Approximate Transit Times:
West Coast: 3-4 days*
Southwest: 1-2 days*

Midwest: 2-3 days*
East Coast: 3-4 days*

* Business days - we ship residential orders by Fedex Home Delivery. Here Saturday is considered a business day. Sunday and Monday are not considered a Fedex business day.

When shipping to commercial addresses Saturday and Sunday are not considered a business day. Major holidays (such as Memorial Day, Labor Day, Thanksgiving, Christmas and New Years Day) are not considered business days.

Shipping Charges: Our shipping charges are calculated for ground service in the continental United States. These charges include the average cost to package, insure and ship. Please call for quotes on shipments outside the continental United States.

Air Service: Upon request, we offer one, two, and three-day air service. We will not ship any items that contain flammable liquids; included are #3, #23, and #9, Please request a price quote on air charges, since there are large variations in the weight of our merchandise.

Back Orders: Some delays in receiving product may be unavoidable. We automatically back-order out-of-stock items and ship them as soon as they become available.

Ordering By Mail: Please use a blank sheet as an order form. We accept certified checks, money orders, and major credit cards (Visa, MasterCard, and Discover). Please be sure to include your account number and expiration date. Sorry, no C.O.D. orders.

Damages & Returns: Please inspect all shipments upon receipt, and immediately report any losses, short shipments or damages to us. All claims must be made within seven days after receipt of shipment. Save damaged merchandise and packing materials until claim is settled. We offer testing samples on most products so that our customers can become familiar with them at a reasonable cost. Should a product not meet your expectations, it may be returned for a prompt exchange, credit, or refund. Unopened containers of paint, wood finishes, cleaners, and other items can be returned within 30 days of purchase date.


Returns must be clearly marked with a return authorizations. We will not accept C.O.D. packages/returns or any packages that are not marked with a return authorization.

Duplicate Catalogs: Please help us to conserve resources. If you receive duplicate mailings, send us all labels from the back covers and let us know the correct address.

Privacy: In response to our customers’ concerns about privacy issues, we keep our list of customers, including their email addresses, private. We do not share any customer information with other companies.

Shipping & Handling Charges for Mail and Phone Orders.
Please call for quote on one, two, or three-day air charges.

Total of Goods Add

$0.01 - $15.00 $10.00
$15.01-$25.00 $12.50
$25.01-$50.00 $15.00

$50.01-$75.00 $17.50
$75.01-$125.00 $20.00

$125.01-$250.00 $25.00
Over $250 add 10% of total order.

For multiple shipments to different locations, shipping charges must be calculated separately for each address.

Copyright © 2020 BioShield Paint - Eco Design Co. - All right reserved.